TECHNICAL
SUPPORT

It is 4pm on a Friday and your site is down. With most providers that becomes a ticket number and a wait. With us it becomes a call to someone who already knows your setup — and it gets fixed today.

SOMEONE ACTUALLY
PICKS UP

01 When it
breaks

One number, not a help desk. You reach someone who already knows how your site is built.

Most support is a queue: a form, an auto-reply, a first-line agent reading a script, then a hand-off to someone who finally understands the problem. Two days gone. We skip all of it — small team, no scripts, no tiers, and your setup documented before anything ever goes wrong.

Same broken checkout. Two very different weeks. Time until it's fixed

Uptime

Across every site we host and monitor, last twelve months.

Ticket tiers

You reach a person who can actually fix it, first time.

Rolling terms

Cancel any month. We would rather earn it than lock it.

02 What the plan
actually covers

Everything that keeps a site alive. Including the jobs nobody else will own.

Proactive website maintenance: plaster hand steadying a stack of balanced pebbles

Before it breaks

Core updates, plugin patches, off-site backups and uptime checks run on a schedule. Most outages we handle, you never hear about.

Direct technical support contact: plaster hand holding a vintage telephone handset

One point of contact

A named person, reachable by phone or email, who already has your credentials, your history and your documentation to hand.

Website access and security management: plaster hand holding a ring of brass keys

Hosting, domains, DNS, email and SSL — one bill, one number, no finger-pointing.

03 How it works
step by step

Live in a week. Then one less thing to think about.

Stage✳

Handover

We audit and document what you actually have: hosting, domains, DNS, plugins, integrations, and who holds which password. The documentation is yours whether you stay or not.

You getFull documentation

Step01 / 04

Stage✳

Stabilise

We clear the backlog first — pending updates, broken forms, expiring certificates, missing backups — so we begin from a known-good state instead of firefighting from day one.

You getA known-good state

Step02 / 04

Stage✳

Monitor

Uptime, performance and security watched continuously. If something falls over at 2am we know before your customers do — and it is usually fixed before you open your laptop.

You getRound-the-clock checks

Step03 / 04

Stage✳

Respond

When you need us, you speak to a person. Median first response 47 minutes in business hours, plus a monthly note on what was done. Rolling terms — cancel any month.

You getA person, fast

Step04 / 04

01 / 04

In their
own words

SEO

“The SEO work done by Ben and his team has been above our expectations.”

Oktoberfest HausCEO

Local SEO

“We have enjoyed working with Ben on multiple projects and he has been a great team member. His suggestions on geo tagging and overall work seem to be improving our Google rankings!”